Delivery and Discretion
Everything about how an order reaches you, in one place. Every fact here matches our Shipping Policy and Returns and Refunds Policy, which remain the binding versions.
How much does delivery cost in Malta and Gozo?
Delivery is free on orders of €50 or more to any address in Malta or Gozo. Below €50, parcel delivery by MaltaPost costs €4.50 for orders under 600 g and €6.50 above that.
Small, light items can go by standard post for €0.95. Collection from Żebbuġ costs €4.00 and a same-day courier within Malta costs €10.00. Every rate is shown at checkout before you pay, and the free rate is applied automatically once your basket reaches €50, with no code needed.
How long does delivery take?
Orders placed before 15:30 on a working day are dispatched the same day. Parcel delivery in Malta takes 1 working day from dispatch and Gozo takes 1 to 2 working days.
Collection in Żebbuġ is ready the same day if you order before 15:30. A courier can deliver the same day or the next working day; message us on WhatsApp to arrange a time. International orders take 7 to 14 working days depending on the destination. Estimates can stretch around Christmas, Valentine's Day and Black Friday.
Is the packaging discreet?
Yes. Every order is sent in plain, unbranded packaging with no reference to Pleasure Malta, no product names and no imagery on the outside. The sender name on the label is a neutral shipping reference.
Nobody handling the parcel, and nobody at home, can tell where it came from or what is inside.
Do you deliver to Gozo?
Yes, at the same rates as Malta: free on orders of €50 or more, otherwise €4.50 or €6.50 by parcel delivery, arriving in 1 to 2 working days from dispatch.
Can I collect my order instead?
Yes. Choose local pickup at checkout (€4.00) and collect from our fulfilment location in Żebbuġ, Malta. We email you as soon as the order is ready, which is the same day if you ordered before 15:30.
How can I pay?
You can pay by Visa or Mastercard, Apple Pay, Google Pay, PayPal or Revolut. Payment is taken through Shopify's secure checkout; we never see your card details.
Can I track my parcel?
Where MaltaPost issues a tracking number for your parcel, it is included in your dispatch email so you can follow it on the MaltaPost website. You receive one email when you order and another when the parcel leaves us.
What happens if I am not home?
MaltaPost leaves a card with instructions for collecting the parcel from your nearest branch, where it is usually held for 10 to 14 days.
If a parcel comes back to us uncollected we contact you; redelivery costs the same as the original delivery, or you can cancel and have the order value refunded.
Can I return something?
Yes, within 15 days of receiving it, no reason needed, as long as the hygiene seal is intact. Email info@pleasuremalta.com with your order number and we reply with return instructions.
For hygiene reasons, intimate products such as vibrators, dildos, anal toys, masturbators, cock rings, lubricants and opened condom packs cannot be returned once the seal is broken, so please check the item before opening it. Faulty, damaged or wrong items are always our responsibility: tell us within 48 hours of delivery with a photo and we sort it out.
Do you ship outside Malta?
Yes. International delivery is a flat €30.00 by MaltaPost or a partner carrier and takes 7 to 14 working days.
Who is behind Pleasure Malta?
Pleasure Malta is a Maltese business based in Ħaż-Żebbuġ, run by Matthew Bartolo. Orders are packed and sent from Malta, and support is answered from Malta at info@pleasuremalta.com.